CLAIMS & OBJECTIONS

Davis & Morgan S.p.A., for the protection of its clients, has established a specific internal claim office. In the event that a claim arises regarding conduct or omissions of the intermediary, the client may submit a claim in writing by the following means:

• by ordinary or registered mail with return receipt to the address Davis & Morgan S.p.A., Piazzetta Bossi, 1 – 20121 Milan;
• by fax to no. 02.54059788;
• by e-mail to the address: reclami@davismorgan.it;
• hand delivery at the intermediary’s office.

The claim should normally have the following contents:

• identifying data of the Client: name or company name, tax code/VAT number, registered office, etc;
• address to which the written response should be forwarded;
• telephone number at which the client can be contacted for requests for clarification or further information;
• clear description of the reason for the claim imputed to the intermediary, attributable to a behavior or omission;
• any useful documentation to support the claim made to the intermediary.

​In any case, the written communication must highlight its nature as a claim.

The intermediary will answer to the claim within 30 days of its receipt and notify the client.

In cases where the client remains dissatisfied with the response provided by the intermediary or if the claim has not been answered within 30 days of its receipt, the client may appeal to the territorially competent ABF. Appeal to the ABF by the clinet is possible only after having submitted a claim in writing to the intermediary and provided that no more than 12 months have elapsed since the filing of the claim.

More information can be found at www.arbitrobancariofinanziario.it.

For more details download the Guide of Arbitro Bancario Finanziario. 

It is possible to make an objects by sending an email to reclami@davismorgan.it by including only the word “objection” in the subject line. It is necessarily required to provide the appropriate information aimed at identifying the debtor’s position, such as the tax code, VAT number, company name or possibly the customer code provided at the time by the creditor. Objections in which the reasons are not objective or not adequately accompanied by the relevant documentation to support the objection are to be avoided.